Wizeline partners with Fortune 500 companies and startups to provide intelligently designed software solutions using the Agile methodology and Distributed teams approach. Innovation in product development is our core strength. We work towards goals, not checkboxes! We focus on impact, and we are proud to contribute to local economies by developing technology ecosystems and giving back to the communities in which we operate.
In this role, you will have the unique opportunity to directly improve the innovative technology powering some the world's largest media sites like Los Angeles Times and The Boston Globe
What You Will Bring to the Team
Contribute to all facets of the sustaining, maintenance, and support of Wizeline’s technological solutions. You will work closely with Customer Success, QA, and Development to support a SaaS solution. You will become an expert in how the product operates and be the first point of contact for customer escalations into Engineering.
Your Day-to-Day Activities
Work with the SaaS customers to address product related escalations
Diagnose and resolve complex product and customer environment issues
Work with customers, internal teams and vendors to manage implementations of solutions and help manage change control.
Serve as a liaison between the engineering and customer success departments to develop high-quality engineering solutions for our customers, partners, and prospects
Participate in requirements analysis, design reviews, code reviews and other work related to expanding product functionality
Improve business processes in addressing customer reported issues
Are You a Fit?
To be successful in this role, you must have:
You are familiar with at least one Single Page Architecture (SPA) framework: React, Angular, Backbone, Ember, etc.
You are fluent in English, both spoken and written
You are open to learning—by working on side projects, experimenting with code, etc.
Frontend and backend basic knowledge leveraging some of the following web technologies and frameworks:
ReactJS, AngularJS, and Vue.js for frontend
Express.js, Django, and Flask for backend
Databases such as MySQL and MongoDB
Other nice-to-have qualities we appreciate are:
Knowledge of AWS: Cloud Practitioner Essentials
What You’ll Love About Us
Our culture: We offer exceptional career growth opportunities to our employees with skill development workshops, mentoring programs, and support for side projects or entrepreneurial work.
Our benefits and perks: We offer competitive compensation and employee-centric benefits, including industry-leading maternity and paternity leave, wellness programs, and on-site daycare facilities at our GDL office. We also offer stock options for all employees.
Our global family: We offer Work Abroad program, as well as language training and immigration support for our expat members.
Having an inclusive environment is serious business at Wizeline. Wizeline creates and fosters a diverse, inclusive, and harassment-free workplace in which everyone can achieve their potential. All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.