Wizeline partners with Fortune 500 companies and startups to provide intelligently designed software solutions using the Agile methodology and Distributed teams approach. Innovation in product development is our core strength. We work towards goals, not checkboxes! We focus on impact, and we are proud to contribute to local economies by developing technology ecosystems and giving back to the communities in which we operate.
Come join a team where all members are empowered to take ownership, raise their hands, and come up with the most inventive and innovative solutions to our partners’ toughest problems. We are engineering a better tomorrow and creating new opportunities.
What You Will Bring to the Team
Anchor one or more teams by owning the customer vision and always focusing the team effort in adding value to them. Build and level up the Support practice across the applications we own, by implementing a DevOps culture in collaboration with other Application Owners and with the Support leadership team.
Are You a Fit?
To be successful in this role, you must have:
Experience working in the Software Development Industry.
Expertise in troubleshooting software integration and web app/services.
Knowledge in Infrastructure support and Linux administration.
Consistent track record of delivering great Customer Experience in complex, rapidly-changing environments.
Excellent interpersonal, communication and consulting skills with all levels of employees both Spanish and English.
Experience in support models and processes.
Experience building trust and building teams.
Experience in customer-facing skills.
Other nice-to-have qualities we appreciate are:
Building teams around support and the processes and tools.
Practice expertise around DevOps culture.
Cloud Certifications (AWS, Azure, Google Cloud)
Your Day-to-Day Activities
Be the owner of one or more applications, embracing Wizeline’s support model by delivering the best experience to the end users.
Work with the Application Management Engineers assigned to the applications to focus their efforts in solving incidents within the application supported .
Proactively identify opportunities for implementing a culture of DevOps in each application and pitch the idea to the customers to provide a value added.
Become the main point of contact with our stakeholders and manage the communication around support related items, including escalations
Embrace the SLAs making sure that our engagements are met for each application and implement procedures to adhere when not meeting expectations.
Own the team dynamics of your team and act as a constant enabler for them.
Apply the leadership style needed based on the situation presented, always holding the balance with the team at Wizeline and the customer.
What You’ll Love About Us
Our culture: We offer exceptional career growth opportunities to our employees with skill development workshops, mentoring programs, and support for side projects or entrepreneurial work.
Our benefits and perks: We offer competitive compensation and employee-centric benefits, including industry-leading maternity and paternity leave, wellness programs, and on-site daycare facilities at our GDL office. We also offer stock options for all employees.
Our global family: We offer Work Abroad program, as well as language training and immigration support for our expat members.
Having an inclusive environment is serious business at Wizeline. Wizeline creates and fosters a diverse, inclusive, and harassment-free workplace in which everyone can achieve their potential. All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.