Trabajo de Application Owner en Wizeline, Ciudad de México - México



Rango de salario (MXN)

Tipo de empleo

Fecha de publicación

Application Owner

  • Sueldo (MXN)

    No especificado

  • Lugar:

    Ciudad de México

  • Tipo de puesto

    Empleado de tiempo completo

  • Nivel de Inglés

    Nivel Intermedio

The Company Wizeline is a global technology services provider that partners with Fortune 500 companies and startups to build high-quality digital products and platforms that accelerate time-to-market. Our diverse and adaptive teams provide the right combination of solutions and methodologies to deliver results while collaborating with our customers’ teams to foster innovation through continuous learning. Our People At Wizeline, we understand that great people and teams build great software. All team members are empowered to take ownership, raise their hands, and develop innovative solutions to our customers’ most challenging problems. To retain and develop top talent, we foster a working environment that celebrates creativity, encourages skill development, and allows for multidisciplinary collaboration. Community Impact We are invested in making a positive impact in our communities. That’s why we created Wizeline Academy, a free, community-based education program that teaches high-value skills to workers looking to advance their tech industry careers. To date, Academy has served more than 32,000 students with 250 instructors across 194 courses. Wizeliners have the opportunity to upskill by taking Academy courses and can also share their expertise by delivering classes to students. What You Will Bring to the Team Anchor one or more teams by owning the customer vision and always focusing the team effort in adding value to them. Build and level up the Support practice across the applications we own, by implementing a DevOps culture in collaboration with other Application Owners and with the Support leadership team. Are You a Fit? To be successful in this role, you must have: Experience working in the Software Development Industry.   Expertise in troubleshooting software integration and web app/services. Knowledge in Infrastructure support and Linux administration. Consistent track record of delivering great Customer Experience in complex, rapidly-changing environments. Excellent interpersonal, communication and consulting skills with all levels of employees both Spanish and English. Experience in support models and processes. Experience building trust and building teams. Experience in customer-facing skills. Other nice-to-have qualities we appreciate are: Building teams around support and the processes and tools. Practice expertise around DevOps culture. Cloud Certifications (AWS, Azure, Google Cloud) Your Day-to-Day Activities Be the owner of one or more applications, embracing Wizeline’s support model by delivering the best experience to the end users. Work with the Application Management Engineers assigned to the applications to focus their efforts in solving incidents within the application supported . Proactively identify opportunities for implementing a culture of DevOps in each application and pitch the idea to the customers to provide a value added. Become the main point of contact with our stakeholders and manage the communication around support related items, including escalations Embrace the SLAs making sure that our engagements are met for each application and implement procedures to adhere when not meeting expectations. Own the team dynamics of your team and act as a constant enabler for them. Apply the leadership style needed based on the situation presented, always holding the balance with the team at Wizeline and the customer. Why You Should Apply Still not convinced you should apply? Here are some of the things that make Wizeline different from other technology services companies: Our Values At Wizeline, we value innovation, community, and ownership. Our commitment to diversity, inclusion, and respect fosters an environment where everyone does well and does good. We're proud to be recognized by the Human Rights Campaign Foundation in response to our inclusive corporate policies and best practices for LGBTQ+ employees. Our Culture We offer exceptional career growth opportunities to our employees with skill development workshops, mentoring programs, and support for side projects or entrepreneurial work. In 2020, we won a Súper Empresas award for our organizational culture and climate. Our Benefits and Perks We offer competitive compensation and employee-centric benefits, including industry-leading maternity and paternity leave, wellness programs, and remote work opportunities. In recognition of our superb employee benefits, we even qualified for the Súper Espacios award in 2020. Our Global Family To support the global nature of our business and help our employees grow beyond their technical skills, we offer free virtual English and Spanish language classes as well as provide immigration support when applicable. Prior to COVID-19, we had a robust Work Abroad program in place, which we plan to continue once it’s safe to do so. #AllAreWelcomeHere Wizeline creates and fosters a diverse, inclusive, and harassment-free workplace where everyone can achieve their potential. All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Please note that by submitting your application, you agree with the terms and conditions of our Privacy Policy. Please note that by submitting your application, you agree with the terms and conditions of our Privacy Policy.