Trabajo de Chief Customer Officer - Monterrey en Listopro, Nuevo León - México
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Chief Customer Officer - Monterrey

  • Sueldo (MXN)

    $ 100,000 a 125,000

  • Lugar:

    Monterrey, Nuevo León

  • Tipo de puesto

    Empleado de tiempo completo

  • Nivel de Inglés

    Nivel Avanzado

Listopro es la mejor manera de conseguir tu proximo trabajo digital. Grandes corporativos, empresas de tecnología y startups utilizan nuestra plataforma para contratar posiciones estratégicas, principalmente en tecnología, producto, ventas de software y marketing digital.Nuestra plataforma es la primera que invierte el proceso de postulación: en Listopro, son las empresas a invitar los candidatos, entonces al completar tu perfil, automáticamente eres considerado para las vacantes sin que tengas que postularte

¿Como funciona el proceso?
1.Completa tu perfil en nuestra página. 
2.Espera a que una empresa te invite a su proceso, no necesitas postularte como en los portales tradicionales
3.Crear una cuenta es totalmente gratuita, además te da acceso a varias herramientas, para crear tu CV o acceso a material para capacitarte
4.Si ya tienes cuenta, simplemente entrar a nuestra página y actualiza tu perfil.

Sobre esta posición.
We are looking for a obsessed, hands-on, creative, metrics-driven, analytical, and highly motivated Chief Customer Officer to oversee the Support and Success of our users. Candidates must have relevant experience as a Senior Manager or C-Level Executive with high-growth, technology-enabled businesses, responsible for converting thousands of customers.

Key Responsibilities:
-Collaborate with the C-Level to establish and implement a 360-degree strategic vision for the customer area, using customer centric frameworks such as Voice of Customer, Customer Journey.
-Recruit, inspire, and manage a world-class customer team.
-Develop, measure, and manage against best-of-breed KPIs to assure that the company is delivering maximum customer value across the organization.
-Ensure that customer data is consistent, and effectively harnessed.
-Delivery against revenue retention, upselling, and referral targets, by converting existing customers into fanatics. Manage investments in cost-to-serve, training, and activation.
-Communicate effectively to the entire organization, including to the Board, C-Suite, Leaders, and front-line employees regarding customer strategy, objectives, and results.
-Improve existing customer facing processes (training, activation, support, retention, etc.) to ensure satisfaction, efficiency, scalability, with a focus on automation.
-Establish and monitor the process for the prioritization, escalation and resolution of customer issues, especially recurring issues to be addressed by the Technology, Product, Finance, or Revenue Areas.
-Effectively communicate to customers company's value proposition, solutions, features, and ROI.
-Develop tools to capture customer feedback and incorporate into continuous improvement actions.
-Bring customers into the creative process of product development, customer support, and training.

Requirements:
-Relevant customer service experience as a Senior Manager or C-Level, working with entrepreneurial executive teams, in dynamic, fast-growing, high-performance environments.
-Ability to work cross-functionally and drive critical initiatives autonomously, via the design and implementation of new structured, scalable processes.
-Excellent quantitative analytical skills and creativity in problem solving.
-Exceptional relationship building, listening, and communications skills.
-Intellectual Curiosity and a lifelong commitment to learning.