Trabajo de Client Functionality Analyst en AstraZeneca, Jalisco - México

Client Functionality Analyst

  • Lugar

    Zapopan, Jalisco

  • Tipo de puesto

    Empleado de tiempo completo

  • Sueldo

    No especificado

ROLE AND RESPONSIBILITIES
 Accountable for ensuring that delivery is within and better than prescribed SLA levels and establishing
processes for continuous service improvement.
 Should be able to envisage opportunities for business value addition and get it implemented by the team.
 Responsible for liaising with business users and ensuring that their issues/concerns are promptly
addressed by the team.
REQUIRED SKILLS AND EXPERIENCE
 Expertise in
o VPN support
o Bitlocker, MBAM
o Microsoft Print Queue Management
o MAC support
o Windows Operating systems
 Knowledge in
o Active Directory including GPO/GPP management, Sites and Services , Domain Controllers, DNS,
DHCP, Networking concepts
o Windows Server Administration
 Must have significant experience of working in a multi partner scenario and a cross- culture environment.
 Should have knowledge in a validated environment and aware of GXP and SOX requirements.
 Must have good knowledge of Release Management, Incident Management and Problem Management
processes. Proactive approach to problem solving.
 Excellent communication and interpersonal skills.
 Well versed in English. Excellent spoken\ written skills.
 Willingness to work in shifts
 Able to grasp and understand new technological trends / concepts
 Experience working in globally distributed team.

AstraZeneca is an equal opportunity employer. AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.