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The Deployment Engineer is responsible for scheduling and executing code deployments with product, implementation and support teams. Configuration and post deployment troubleshooting for a given version and targeted environment (Test/Staging/Prod). Provide technical UAT support to product and implementation teams. Tier 3 support and on-call escalations for critical customer support issues, being the technical liaison between support and development teams. This individual must be detail oriented and possess a strong technical aptitude and ability to work across functional teams in a fast paced environment.
§ Coordinate and execute all deployment activities pertaining to upcoming releases and hot fixes
§ Coordinate across all software development groups to ensure deployment packages and configurations are complete, accurate and meeting required deadlines
§ Uphold strict PCI standards for deployment procedures and security
§ Evaluate deployment tickets and artifacts to make sure that branching strategies are intact
§ Monitor all production environments to ensure all systems are working as expected
§ Help mitigate any critical and blocker customer production issues and work with support team to provide necessary messaging on status of issue
§ Receive escalated issues of varying complexity, or difficulty as well as escalate to a Manager and/or other internal team resources as necessary
§ Provide feedback to the development team on issues pertaining to the system
§ Investigate bugs, support, change, and/or features requests by configuring and testing API’s, verifying and updating SQL data
§ Creation and review of knowledge base articles for technical accuracy
§ Work in team environments that span functional and geographic boundaries
§ Other duties assigned as necessary
Skills & Abilities:
§ Excellent attention to detail, strong investigative skills and exceptional analytical skills
§ Experience with deployment management tools and practices - e.g. TeamCity, Octopus Deploy, etc.
§ Strong understanding of IP networking and tools such as IIS, Ping, Traceroute, TCP/IP, DNS, DHCP
§ Exposure to PCI compliance standards and software development lifecycles
§ Demonstrated ability to prioritize and multi-ask in a deadline driven, high pressure environment
§ Must be team oriented with the ability to work independently and have the flexibility to work on holidays and weekends as needed
§ Understanding of the payments and banking industry (credit cards, ACH, chargebacks, returns, etc.)
§ Development and/or QA experience
§ Insurance industry experience dealing with a policy and/or agency management system
§ Technical or customer support in the payment processing industry
Education & Experience:
§ Bachelor’s Degree in Computer Science, Information Systems, or at least 3 years technical or software development experience
§ Experience working in an IT environment with extensive MS infrastructure
§ Experience with MS Database technologies (i.e. SQL Server), MS Communication technologies (i.e. Exchange), MS Collaboration technologies (i.e. MS SharePoint Server), JIRA ticketing system
§ 2+ years SaaS experience required
§ 2+ years of technical solution design and planning experience, knowledge of ITIL processes and procedures related to Incident, Problem, and Request required
§ Proven work experience in a similar role
Desired Traits :
§ Growth Mindset, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development
Physical Demands :
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Standard indoor office setting; exposure to computer screens.
Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed.
See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents.
Ability to hear in the normal audio range with or without corrections.
Company Profile :
One Inc provides insurance companies a digital payments platform designed to maximize retention of the new generation of policyholders—while reducing security risks and minimizing payment processing costs. One Inc has become the fastest growing digital payments platform in the insurance industry, and now manages more than $10 billion a year in payments for customers. Our talented, ambitious, and innovative team of professionals work collectively to disrupt, pioneer, add value, to solve challenges for our customers and their insureds. One Inc is a high growth company revolutionizing the industry.
One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.