Trabajo de DevSupport Agent - Fluent English en EPAM Systems, Ciudad de México - México

DevSupport Agent - Fluent English

About EPAM

Ranked as #12 on Forbes’ List of 25 Fastest Growing Public Tech Companies for 2017, EPAM is committed to providing our global team of 25,900+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty, and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential. 


You are curious, persistent, logical and clever – a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a  DevSupport Agent . Scroll down to learn more about the position’s responsibilities and requirements.

Our DevSupport team provides assistance to a mobile/web application development for the most popular search engine company worldwide. You will be able to outstand your knowledge on cloud, hosting, databases, version control, machine learning, continues integration, authentication/security, and more on a self-driven team.

  • Provide support to customers using Cloud Platform products, solutions and APIs
  • Provide technical assistance and support as part of a global 24x7-support organization
  • Work closely with engineers and product managers to improve the product and make our customers successful
  • Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management and Change Management
  • Provide technical and developer support to customers using Cloud Platform products, solutions and APIs
  • Follow notification and escalation procedures
  • Follow standards for communications with business involving operational issues
  • Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions
  • Work closely with internal support teams to improve cloud products at a senior level

  • 2-5 years of experience in any of these languages (Java, Javascript, PHP, Python, Go, .NET, Ruby, NodeJS)
  • Building Web Applications/Mobile Application/Web Services/APIs
  • Consuming Third Party APIs
  • Building Web Services
  • Web Development knowledge (REST, SOAP, RPC, HTTP, HTTPS)
  • Experience using Web Authentication (Basic, Cookies)
  • Experience querying Relational Databases (MySQL, Oracle, DB2, Microsoft SQL)
  • Knows Networking (Load Balancer, Firewall, DNS, Forwarding Rules, NAT)
  • Knows Software Architecture Patterns (Monolith, Distributed, Microservices)

  • Devops knowledge (Jenkins, Kubernetes, Docker)
  • Cloud Computing experience (AWS, GCP, Azure)
  • ITIL Fundamentals
  • Experience using ticketing systems (Jira, Salesforce, ServiceNow)
  • Experience in Application Support

  • Career plan and real growth opportunities
  • International Mobility Plan within 25 countries
  • Constant training, mentoring, online corporate courses, eLearning and more
  • English classes with certified teacher
  • Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more.)
  • Flexible work schedule and dress code
  • Collaborate in a multicultural environment and share best practices from around the globe
  • Hired directly by EPAM & 100% under payroll
  • Law benefits (IMSS, INFONAVIT, 15 days December bonus, 25% vacation bonus)
  • Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (For the employee and direct family members)
  • 13 % employee savings fund, capped to the law limit
  • Grocery coupons
  • 10 vacations days plus 2 floating days
  • Official Mexican holidays, plus two extra holidays (December 24th & 31st)
  • Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more