Trabajo de Helpdesk Support Jr en Softtek, Aguascalientes - México

Helpdesk Support Jr

Helpdesk Support Jr:

Basic Knowledge in Windows Front-End Environment (XP, Win7,Win8)

Basic Knowledge with Ticketing System Tool (i.e. Remedy, HP Service Manager, Service Now, etc.)

Basic Knowledge with ITIL Framework (Incident Management, Request Fulfillment and problem management)

Basic Knowledge with Office Package (Outlook, Excel, Word, etc.)

Good Knowledge with PC Hardware Structure Devices

Advanced Customer Experience Oriented

POS (Point of sales), pinpad and tablet support is desirable

English: Intermediate - Good

Portuguese language very good is a plus

Location: Aguascalientes