Trabajo de Helpdesk Support en Softtek, Aguascalientes - México
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Helpdesk Support

  • Sueldo (MXN)

    No especificado

  • Lugar: Home Office Temporal

    Aguascalientes, Aguascalientes

  • Tipo de puesto

    Empleado de tiempo completo

  • Nivel de Inglés

    Nivel Avanzado

Medium Knowledge Windows Front-End Environment  (XP, Win7,Win8, Win 10)
Medium Knowledge Ticketing System Tool (i.e. Remedy, HP Service Manager, etc.)
Medium Knowledge ITIL Framework (Change, Incident Management, etc.)
Medium Knowledge Office Package (Outlook, Excel, Word, etc.)
Medium  Knowledge Networking  (Topologies, MPLS, etc.)
Medium Knowledge PC Hardware Structure Devices
Medium Follow Up (Deliveries, Calls Back, escalation, RCA, etc.)
Good Knowledge Service Administration Activities
Good Knowledge Project Leader Activities (Shifts, Roll out, Metrics, KPIs, etc.)
Good Customer Care Behavior
Capacity to analyze and synthetize
Team work
Good communication skills