Trabajo de IT Business Analyst en DXC Technology, Ciudad de México - México
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IT Business Analyst


Job Description

Point of contact of an NSSR for the requirements and proposal phases of the request life cycle. RPMs will be aligned by Sub-Region, this person interacts with internal and external Customers in order to work through requirements, solutioning and response package submission to client.

Responsibilities

    Performs initial evaluation to determine if the request is a valid NSSR, or should follow a different path (SSR, Sales, etc.)

    Determine if NSSR has enough requirements to proceed as an NSSR

    Contacts Customer to clarify requirements, if not met

    Schedules, facilitates, and captures meeting minutes for Daily Triage calls with the Solution team

    Sets the complexity based on requirements and/or TRR

    Coordinates with FAM for the creation of Sales Orders and Project/ WBSE structures in financial systems

    Schedules, facilitates and documents minutes from the Technical Requirements Review (TRR) meeting

    Works with Customer and solution teams to document and obtain requirements sign-off

    Be aware of and provide input to determine whether certain request types could be ordered as a standard service request (SSR), through the RGP process

    Coordinates with solution teams for complete and timely quotes/responses

    Creates quote documents, when applicable (low complexity requests)

    Creates Customer Response Package (SOW and Price document) based on quotes and ensures contractual language and quality standards are met

    Is aware of the Account Deal Governance process to ensure appropriate approvals are obtained per guidelines

    Facilitates DXC internal review of Customer Response Package prior to submission to Customer

    Submits final Response Package to Customer for approval

    Attains a solid understanding of the customer contract

    Operates within boundaries of SLA/SLO requirements

    Implements and operates DXC best practice in terms of standards and process within NSSR.

    Identifies and leverages appropriately skilled resources for the completion of service request proposals

    Provides input into forecasting and management of resource requirements to ensure the effective handling of service requests within SLA targets.

    Works with client manager(s) to scope and qualify new service requests, prepare proposals and to sell HP capabilities

    Ensures the solution and business case is satisfactorily defined and accepted by the customer

    Analyzes of non-standard service requests and HP proposals to determine whether certain request types should be orderable as standard service request and transitions these type of requests

    Uses good business judgment in prioritization of service requests in line with business objectives and contractual commitments.

    Builds effective linkages within the HP organizations and other accounts.

    Establishes and ensures that appropriate Quality Assurance processes are maintained during NSSR fulfillment

    Attains a solid understanding of the client contract

    Ensures the solution and business case is satisfactorily defined and accepted by the customer

Skills

    Education – preferably but not required, University graduate degree or two years of university education in Business Administration, Projects, Industrial Engineer or System Engineer, Computer Science Systems field or equivalent experience.

    Excellent communication skills , English verbal and written, 90%

    Understanding of basic Project Management terms and concepts, especially as they relate to skills (organization, control, leadership, negotiation, communication, multi-tasking).

    Understanding of basic financial knowledge terms and concepts, especially as they relate to basic but enough to understand cost, price, margin, taxes, leasing, depreciation, etc.

    Understanding of basic IT terms and concepts, especially as they relate to IT technical knowledge (basic knowledge about servers, network, database, storage, backup, datacenter infrastructure, etc.).

    Certified - Six Sigma (Lean) is a plus.

    Certified – Itil v3 is a plus.

    Key Performance Indicators and Reporting Knowledge is a plus.

    Extremely familiar with basic Microsoft office tools, Microsoft Excel (Strong Excel skills); Microsoft Internet Explorer (Intermediate); Microsoft Outlook (Intermediate); Microsoft Power Point (Intermediate).

    Workflow management, load balancing and distribution

    Responsible for being the business focal point regarding project phases.

    Organizational and documentation skills

    Able to prioritize activities and meet deadlines

    Able to manage own workload, and proactive.

    Will not hesitate to ask questions when unsure or when help is needed

    Problem solving skills

    Independent research and strong analytical skills

    Demonstrates responsiveness, good judgment and good follow up

    Good teamwork skills

    Professional attitude and demeanor

    Promote teamwork and team's success

    Provide liaison between delivery field and GSC Operations

    Handle internal and external escalations

    Evaluates unique circumstances and makes recommendation

    Results-oriented self-started, able to achieve goals and objectives

    Able to work under pressure / able to prioritize

    Ability to work in a fast-paced, deadline-driven, and dynamic environment

    Able to adapt to short notice procedures and changes

    Team player (will need to interact with various teams outside of SRM)