Trabajo de IT Support Specialist en Oportun, Guanajuato - México en EmpleosTI.com.mx

IT Support Specialist

Oportun is a financial technology company founded in 2005. Our mission is to provide affordable loans that help people with little or no credit history establish credit and build a better future. Oportun uses advanced data analytics and technology to “score” and lend money to individuals with limited credit history that other lenders consider “unscorable.”

In recognition of Oportun’s goals of increasing economic opportunity for our clients, promoting community development, and serving low-income or underserved communities, Oportun was certified by the United States Department of Treasury as a Community Development Financial Institution or CDFI. 

At Oportun, everything we do reflects our corporate values of Service, Care, Innovation, Courage, Excellence, and Empowerment.

Oportun is a great place to work if you are as enthusiastic about helping others as you are about your own professional development and career. As our CEO Raul Vazquez says, “Earning a paycheck to support yourself and your family is critical. Satisfying career ambitions is rewarding. But there is no greater privilege than having a challenging job where you are growing and learning professionally, while having a strong positive impact on the lives of others… And that is what we do here every day .”

RESPONSIBILITIES:

  • The member of the End User Services team is responsible for handling requests to resolve incidents related to the technical equipment used within the contact centers.
  • Carry out implementation projects corresponding to new software and hardware technologies.
  • Prioritize the level of importance and urgency for the attention of incidents.
  • Establish and maintain strong working relationships with other teams and the business.
  • Excellent communication to lines of business regarding status and updates to action items as Requests / Incidents / Projects.
  • Proactive review of Incident trends to identify opportunities for improvements.

Required SKILLS & EXPERIENCE:

  • Excellent organizational and analytical skills
  • Excellent verbal and written communications skills
  • Bachelor’s Degree in Computer Science, Engineering or related, or equivalent experience
  • 3+ years of related IT/functional experience
  • Strong IT technical knowledge (Linux, Windows, MacOs)
  • Strong customer service aptitude and people skills
  • English at an intermediate level