Trabajo de IT Technician en Motorola Solutions, Home Office - México
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IT Technician

  • Sueldo (USD)

    No especificado

  • Lugar:

    Remoto

  • Tipo de puesto

    Empleado de tiempo completo

  • Nivel de Inglés

    Nivel Avanzado

Location: Allen, TX

Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline.  Our technology platforms in communications, software, video and services help our customers work safely and more efficiently.  Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe.  Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview

Our IT organization has a critical role in driving extraordinary business results. Through a strong partnership with other areas of our business, we bring innovative thinking to every conversation and deliver with integrity. We’re looking for people who bring great ideas and who make our partners’ ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change, but who accelerate it.

Job Description

Administers the technical operation of Motorola Solutions servers, applications, networks, databases, and associated hardware. Evaluates, procures, installs, and upgrades hardware, software, and applications. Ensures the performance, accuracy, quality, integrity, and security of Motorola Solutions technical environment.

Scope of Responsibilities / Expectations

The IT support technician provides face to face support via walk-up service for IT related incidents and requests from employees and contractors along with remote support for off site users. This technician is part of a professional team of people providing a single point of contact for high-level customer service and technical support.  Primary responsibility will be supporting our employee base with their technology needs including desktop support issues, IP phones and mobile devices. Experience supporting Windows 10, Windows 8 and G-Suites is required. This person should be a good communicator who enjoys working with people from all levels of the company.

  • End-User Services:

    • Investigate, troubleshoot, and resolve all computer software and or hardware problems for on-site and remote users. These include but are not limited to Google Suite, Remote/VPN Connectivity, Printing, MS Office, and Chromebox / Audio-Visual services.

    • Primarily responsible for installing and configuring computer systems following a defined imaging process. Diagnosing hardware and software faults and providing technical support to Motorola Solutions employees and contractors.

    • Create, maintain, and update IT equipment in our asset tracking software.

    • Provide mobile device support to include setup of devices (iOS, Android, etc.) to connect to the mobile device management system and remote authentication applications.

    • Assist with IT onboarding of resources including new PC’s, loaner PC’s, IT Training, etc. Complete IT responsible tasks associated with the offboarding of retired resources assets.

    • Track all customer communication and users requests / problems in Servicenow incident tracking system. Ensure customer satisfaction by reviewing and performing follow-up communications on open/closed tickets. Update associated knowledgebase with standard resolutions as required.

    • Coordinate between other IT resources ( internal and external) and vendors to resolve issues and proactively evaluate and avoid future issues related to hardware and software on users computers.

    • Individual must present a positive customer service experience for fellow employees

  • Create and maintain in-house documentation; these include but are not limited to checklists, IT Asset Management, general policies, and procedures.

  • Prioritize critical issues and escalate issue(s) following defined processes.

  • Site Coordination, server, network, labs, real estate, E-waste management

  • Participate in automation and script development for repetitive activities

  • Expand knowledge and learn new systems and procedures.

  • Participate in the continual improvement of processes through the development and implementation of supporting documentation and procedures.

  • Perform inventory management tasks

Desired Background/Knowledge/Skills

  • Excellent knowledge of PC internal components.

  • Ability to operate tools, components, and peripheral accessories.

  • Excellent knowledge of PC and desktop hardware.

  • Hands-on hardware troubleshooting experience.

  • Technical knowledge of current protocols, operating systems, and standards.

  • Able to read and understand technical manuals, procedural documentation and OEM guides.

  • Strong analytical and problem-solving skills

  • Ability to communicate effectively with others, both orally and in writing.

  • ServiceNow Experience

Basic Requirements
  • Associates degree in a technical field or equivalent work experience
  • 5+ years IT/Computer experience in a technical environment
  • One or more of the following certifications: ACMT ( Apple), Comptia A+ Certification, Google IT Support Professional, Microsoft MCSE
  • Android and IOS experience
Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran’s status, or, any other protected characteristic.