Trabajo de Level 2 Support Engineer en Softtek, Aguascalientes - México

Level 2 Support Engineer

Level 2 Support Engineer


As a Level 2 Support Engineering you will be operating reliable complex software systems at incredible large scale running 24/7/365.

Operations team mission is keeping all services running, prioritization & resolution of incidents, coordinate escalations & resolution of major services issues.  In addition, the collaboration with application development and the business community is a key piece of the day to day operation.

These activities are included as part of Incident Management, Problem Management and Change Management.


Softtek is a global organization with multiple portfolios, with a wide variety of projects. Each project is unique and may not require the same stack which opens the opportunity for innovation.


Industry & Project: 

This position gives you the chance to start your Softtekian career working in one of our projects in the airline industry for USA. 

The Airline industry is catching up in the race to create highly reliable cloud environments, posting a unique environment of technical challenge, learning and innovation. 

IT professionals working in the airline industry acquire a higher value in the marketplace due to the extensive expertise required to deliver reliable and agile services in the industry. 



·          Application Maintenance and support

·          Issue Resolution

·          Problem Management

·          Change Management

·          Application Monitoring

·          Customer Meetings

·          Availability to work irregular shifts


Required Experience:  

  • Operations (L2 Support) experience in large-scale, distributed systems running 24/7/365

·          Utilization of  ITIL Methodologies

·          Databases: SQL language

·          Java knowledge (Jr)

·          Log Unix commands

·          Basic AWS knowledge (Nice to have)

·          Web services: SOAP (Nice to have)

·          Scripting: shell, bash (nice to have)


Job Requirements:  

·          Fluent English Level.  

·          Ability to work a flexible schedule, varying hours may include mornings, evenings, weekends and extended hours as part of the operations duties.