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JOB DESCRIPTION:
Serves as a key element within the Rackspace support infrastructure and provides a basic level of technical support to our customers over the phone, chat and/or via support tickets. Ownership of basic customer issues which may take up to one day to resolve fully. Applies creative problem-solving techniques to identify the source of problems, while at the same time keeping the customer aware of every step along the way via the ticketing system. Solves customer's technical issues which can include OS level, webserver, database server, applications server, DNS, SMTP, user management and permissions, or other software issues.
JOB REQUIREMENTS:
Key Accountabilities
PERSON SPECIFICATION:
About Rackspace
We accelerate the value of the cloud during every phase of digital
transformation. By managing apps, data, security and multiple clouds, we
are the best choice to help customers get to the cloud, innovate with
new technologies and maximize their IT investments. We have been honored
by Fortune, Forbes, Glassdoor and others as one of the best places to
work. Join us on our mission to build the world’s best technology
services company.
More on Rackspace
Rackers aren’t all alike. We look different. We think uniquely. We are
from many places and our beliefs & backgrounds vary. But, being a
Racker — a valued member of a winning team on an inspiring mission – is
what connects us all. Rackers are encouraged to bring their whole self
to work every day, as we know that unique perspectives fuel innovation
and enable us to best serve our customers & communities around the
globe. We welcome you to apply today and want you to know that we are
committed to offering equal employment opportunity without regard to
age, color, disability, gender, gender reassignment or identity or
expression, genetic information, marital or civil partner status,
pregnancy or maternity status, military or veteran status, nationality,
ethnic or national origin, race, religion or belief, sexual orientation,
or any legally protected characteristic. If you have a disability or
special need that requires accommodation, please let us know.