Trabajo de Mid Support Engineer en StartupGDL, Jalisco - México
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Mid Support Engineer

  • Sueldo (MXN)

    No especificado

  • Lugar:

    Guadalajara, Jalisco

  • Tipo de puesto

    Empleado de tiempo completo

  • Nivel de Inglés

    Nivel Avanzado

Company: REVER


Manager: Product Director.

Area: Product.

Studies: Bachelor’s degree is not required, but may have on in Computer Engineering, Computer Science, IT Management, or related field.

Languages: Spanish: 100% - English: 90% - Any third language is a plus.

Technologies: Experience with a Cloud provider (AWS, Azure or Google Cloud), programming languages like Python and JavaScript (at least one), use of CLI on Linux and Bash or similar, docker is a plus.

Soft skills: Outstanding communication skills, passion for technology and people, adaptability, problems resolution, time management, teamwork.

Experience: 3+ years.

Responsibilities:

  • You will be creating, executing and maintaining scripts and reports of customer data to share and/or analyze.
  • Creating tools to perform internal tasks that our customers cannot execute directly.
  • You will also be in charge of building and updating our help center and all technical documentation for both internal and external customers.
  • Customer feedback will be gathered and shared with our Product team by you.
  • You'll be part of product beta testing before new releases.
  • Help us review bug lists from customers to prioritize.
  • You will assist in the continuous improvement and development of out Support team and.
  • In other internal projects where technical and documentation expertise is required.