Trabajo de OpenStack Cloud Engineer en Rackspace de Mexico, Ciudad de México - México

OpenStack Cloud Engineer

PRIMARY RESPONSIBILITY:   Provide engineering support to customers and engineering team. Supports and interacts with customers through a combination of ticket and telephone issues.

KNOWLEDGE/SKILLS/ABILITY:   Advanced knowledge of Linux operating system. Intermediate level knowledge of: Nova, Glance, Keystone, Cinder, Neutron, Nova-Network, Swift, and Horizon. Able to implement intermediate level automation tasks using bash or python. Resolves matters escalated by OpenStack Administrators. Working knowledge of version control using git and github. Able to read, interpret, and debug basic Python and Ansible code. Able to make routine configuration changes via ansible. Able to plan, QC, and implement routine maintenances. Contributes to customer and process documentation in the wiki. Actively seek out guidance and knowledge from more experienced engineers.

  • JOB COMPLEXITY: Provide engineering support for Customers using OpenStack & Swfit. Supports and interacts with customers through a combination of ticket and telephone issues. Troubleshoots OpenStack environments to resolve virtualization related issues. Liaise with internal Rackspace support and development teams. Educates customers and looks for additional opportunities to help improve their environment. Works with vendors and the OpenStack community to address technical issues. Due to the 24x7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, holidays, emergency escalations, etc.
  • SUPERVISION: Operates under moderate supervision.
  • EXPERIENCE/EDUCATION: High school diploma or equivalent required. Bachelor’s degree in a technology related field preferred.  Usually requires 4+ years systems experience, including systems administration in a production Linux environment. OpenStack Certificate, Linux +, RHCSA preferred.
  • PHYSICAL DEMANDS: General office environment. May require long periods sitting and viewing a computer monitor. Moderate levels of stress may occur at times. No special physical demands required. Due to the 24X7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, and holidays.

About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world’s best technology services company.

More on Rackspace
Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.