Trabajo de PLATFORM SUPPORT SPECIALIST en AIMS International, Jalisco - México
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PLATFORM SUPPORT SPECIALIST

  • Sueldo oculto

  • Lugar:

    Guadalajara, Jalisco

  • Tipo de puesto

    Empleado de tiempo completo

  • Nivel de Inglés

    Nivel Intermedio

JOB SUMMARY
As a Platform Support Specialist, your role is to help customers get the most out of their  platform experience and educate them to a deeper level of technical knowledge.  It’s a challenging and rewarding role that enables you to exhibit your deep technical experience in a  customer-centric environment. As a team, we support a platform used in 130 different countries  managing hundreds of millions of transactions every day. This requires creative problem-solving  techniques, basic technical knowledge, of things such as databases, servers, networking, operating  systems, and excellent troubleshooting techniques and lots of empathy for users who need help.

SUMMARY OF JOB DUTIES
 Respond to technical tickets and phone calls initiated by our customers
 Troubleshoot Windows, SQL Databases, Networking, Custom Services
  Working experience with C # (.NET), Web Development
  Understanding and use of API Web Server Call
  MVC knowledge (or similar)
 Learn and become a pro at navigating the client's Platform and adapt to changes
 Work both collaboratively and independently within a team setting
 Identify and communicate process improvement suggestions
 Incident management and escalations
 Collaborate with other teams and departments to improve the customer’s experience
 Willingness to work in an on-call setting
 Work directly with other engineering teams to be the voice of the customer in product releases
and other related efforts
 Documentation of needed support resources
 Complete projects at the direction of Platform Support Leadership

NICE TO HAVE
  Azure
  Docker, Kubernetes

Benefits:
• 10 days of vacation
• 50% Vacation Premium
• 30 days Christmas Bonus
• Major Medical Insurance Plan including direct family members
• Life Insurance including direct family members
• 13% Saving funds
• Food coupons, $2,000.00 monthly