Trabajo de Problem Management Coordinator en CompuCom, Ciudad de México - México

Problem Management Coordinator

At  CompuCom,  our vision is to empower people to achieve the highest levels of performance by making technology work for them - anywhere, anytime, on any device. Our mission is to elevate the technology experience through dynamic, proactive and seamless support that energizes people's business and personal lives, and to make it a reality, we need you to join our talented team. If you are interested in expanding your career in one of the best companies in Mexico, this is the right choice.

In CompuCom, Problem Management Coordinator, A resource that provides a focal point to detect Incident trends, analyze data, coordinate Root Cause Analysis, propose areas of improvement, and demonstrate quantifiable value to customers.

 

Responsibilities:

·          The Problem Management Analyst is responsible for executing the Problem Management process by ensuring that repeated Incidents do not reoccur or by implementing the appropriate actions to reduce the impact of Incidents that can't be prevented. 

·          Also, this role is responsible for understanding drivers behind Incidents and analyzing data to determine possible trends and problems. 

·          The position is expected to use business/technology knowledge to ensure that the Problem Management process is followed to prevent Incidents and reduce the number of Incidents created.

Qualifications:

  •  Excellent telephone, oral communication skills, strong verbal and written English.
  • Critical Thinking.
  • Command and Control.
  • Exceptional attention to detail.
  • Deductive Reasoning.
  • Problem Solving.
  • Active Listening.
  • Strong customer etiquette.
  • Ability and confidence to act with decisiveness on critical decisions.
  • Ability to make sound judgments in a fast-paced environment.
  • Strong interpersonal & relationship building.
  • Ability to learn and develop quickly.
  • Understands accountability.
  • 1-2 years in Incident Management in large and complex enterprise environments.
  • 1-2 years of technical experience - preferably in leadership or a Subject Matter Expert (SME) contributor role in an application support or infrastructure organization.
  • 2-3 years analyzing data.
  • 1-2 years facilitating client facing meetings.
  • 1-2 years working in a process driven environment.
  • ITIL (preferred).
  • Six Sigma (preferred).

If you are bilingual and you want to know more about the opportunities we have for you, please send us your resume, and we will contact you to initiate a process.

 

At CompuCom we are convinced that our strength relies on our workforce diversity; therefore our culture is based on non-discrimination, respect, and work-life balance