VIRKET is devoted to help our Client Partners embrace
digital transformation of their business models by providing effective digital platform
solutions that allow them to successfully grow the business online, at scale.
Our Digital Platform-as-a-Service (PaaS) solutions
usually include Web & Social Media, Mobile Apps, eCommerce, CRM, and
Dashboards along with Big Data Analytics and Predictive Modeling capabilities.
As the Enterprise Relationship Manager, once a Sale
of a new Platforms project has been confirmed, your main responsibility is to
understand our Client Partner’s needs and challenges, and to formulate and
document comprehensive Digital PaaS solution according to the business requirements.
As the Client’s main point of contact, the Enterprise
Relationship Manager acts as their trusted advisor and as the voice of the
customer internally when interacting with Product and Software Development
- Engage with our Client Partners through
a consultative approach to conduct a business analysis to understand their
business model and identify their business needs and technological
- Ideate, along with the Product, UX,
Software and Project Management teams, a Platform solution customized to
the Client Partner, using Design Thinking and a Customer/User-centric
- Elaborate a comprehensive Functional
Requirements document detailing the solution’s characteristics, including
a complete description of the product functionality, configurations,
processes, sources of data, integrations, implementation plan, project
timelines and both-sides SLAs.
- Work with the UX Design team to consolidate
the wireframes, as well as with the Software Development team to
incorporate the technical details, as part of the document deliverables.
- Work with our Client Parnter’s
stakeholders, including but not limited to, the Business Development, Marketing,
Commercial, Operations, IT, and Legal Teams.
- Present and socialize the Functional
Requirements document with our Client Partner’s stakeholders to obtain
buy-in, validation and final approval as an Addendum to the main Service
- Manage and maintain a healthy on-going relationship
with our Client Partners to identify future needs and to work on an
continuous innovation roadmap.
- 5+ years of experience in
- Management and IT Consulting previous
experience is desired.
- Proactive team player with innovative
ideas to inspire customer loyalty and adoption.
- Strong interpersonal skills and
experience building strong internal and external relationships.
- Diplomacy, tact, empathy and
assertiveness when interacting with Client Partners required.
- Digital Technologies (cloud, mobile,
ecommerce, social, data & analytics) knowledge desired.
- High ability to learn new technologies
and adopt Lean / Agile methods for product development.
- Certified Business Analysis Professional
(CBAP) and Project Management Professional (PMP) is a plus.