Trabajo de Service Desk Analyst en BCS TECHNOLOGY INTERNATIONAL, Jalisco - México

Service Desk Analyst

Duties  

  • Ticket creation and resolution  

  • Taking calls from users in workstations  

  • Monitoring of Azure API  

  • Monitoring of multiple webpages  

  • Alert  developers   through  email when required  

  • Office 365 management  

Specific Requirements  

  • Call center or Service desk previous experience (  

  • Office 365 and Microsoft Azure experience   

  • Excellent oral and written communication skills  

General requirements:  

  • F riendly presence and helpful attitude; good interpersonal skills and ability to work well with others    

  • Ability to provide technical support over the  phone;  good phone skills, previous customer service experience strongly desired   

  •  Good problem-solving  skills;  ability to visualize a problem or situation and think abstractly to solve it   

  • ·Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations   

  • Ability to work with or without direct supervision  

  • A high sense of urgency and level of responsibility  

Experience knowledge and skills  

  • Has a Service Desk background for 1-2  years.  

  • Knowledge with Microsoft Office 365 and Microsoft Azure  

  • Exceptional written and oral communication skills   

  • Exceptional interpersonal skills, with a focus on listening and questioning skills   

  • Exceptional communication skills in English both written and oral  

Operational      

  • Dealing with hardware and application support queries and issues reported to the support desk    

  • Take ownership and responsibility of issues from start through to a successful resolution    

  • Route tickets and issues to the appropriate department   

  • Dealing with queries by following departmental procedures for fault resolution    

  • The duties