Trabajo de Service Desk* en Herbalife Nutrition, Jalisco - México
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Service Desk*

Transnational Company Global Leader in Marketing and Distribution of Food Supplements requests:  Service Desk

The Service Desk Technician is responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the Desktop IT infrastructure in office environments. End User Services Technicians also support events.

Requirements

·        Provides service and end user support during maintenance checks or dispatches

·        Diagnoses errors or technical problems and determine proper solutions

·        Collects and analyzes performance data to provide technical assistance

·        Provides technology support as needed for events

·      Accurately documents solutions related to complex issues

·        Creates workaround procedures when standard procedures have failed and ensures issues are resolved

      Manages all on site installation, repair, maintenance and test tasks

      Provides technical assistance to service technicians to resolve day to day issues, such as troubleshooting, documentation issues, and clarification of written procedures

     Abilities and Skills  

·        Customer-centric

·        Attention to detail, strong communication skills

      Ability to lift and move hardware

·        Strong knowledge of Windows 10, Office products

      Familiarity with Active Directory, ITIL Service Management and ticketing systems

·         1 to 5 years experience performing desktop / end user support

Send CV in PDF format in English to the email address specified in contact information in the name of the position as title