Trabajo de Software Support Engineer (NodeJS) en TCPIP, Home Office - México



Rango de salario (MXN)

Tipo de empleo

Fecha de publicación

Software Support Engineer (NodeJS)

  • Sueldo (MXN)

    No especificado

  • Lugar:

    Querétaro, Home Office

  • Tipo de puesto

    Empleado de tiempo completo

  • Nivel de Inglés

    Nivel Avanzado

The objective of the Role

As a Software Support Engineer , you will resolve 3rd Level Customer problems, bugs or defects by coding in Javascript (Node.js) or resolving infrastructure issues in Google Cloud Platform or AWS.

You will also work closely with the Platform Team & Customer Support team to find the best solution. Report updates or escalated issues to make things get solved. Preserve the knowledge on each issue resolution.


What are the activities of a Software Support Engineer?


     Provide 3rd and 2nd level of support for tickets filed for the platform

     Read and understand complex application code and make code fixes to resolve support issues.

     Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging.

     Work on maintenance driven coding projects, primarily in Node.js, JavaScript, Lambdas and infrastructure.

     Develop tools to aid operations and maintenance.

     Work with Platform team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.

     Manage platform issues and escalations, delivering the highest level of developer satisfaction

     Work directly with developers of the platform team to resolve escalated issues

     Document complaint reports and troubleshooting steps.

     Provide the Delivery Project Managers & Customer Support team with status updates

     Participate in code reviews.

     Create detailed and comprehensive post-mortems after a defect or problem is solved.


If you meet the next experience this is your role don't hesitate. We want you on the team!


     2 year as Software Engineer (FullStack) coding in Javascript (Node.js) or similar programming language.

     1 year creating or using microservices and RESTFul APIs.

     1 year  working with Agile Methodologies & Continuous Delivery Continuous Integration (CD|CI)

     Bachelor's degree in Computer Science, Engineering or a related field


If you have the next skills and experience it will be a super plus:


     Experience working in Support teams.

     ITIL v3 Certified.

     Amazing communication skills.

     Don’t crack under pressure.


What soft skills matter to us?

     Ability to work under pressure.

     Customer centric.

     Strong written and verbal communication skills in English & Spanish.

     Attention to detail, plus analytical and problem-solving capabilities.

     A positive, service-oriented personality.


Hard Skills and Knowledge:

Soft Skills and Personality Aspects:

  1. Microservices and RESTful APIs
  2. Agile Methodologies & Continuous Delivery (CD
  3. Back-end Javascript (Node.js)




     Attention to detail