Trabajo de Sr. Technical Consultant en JDA Software, Nuevo León - México

Sr. Technical Consultant

About JDA

JDA® Software is the leading global provider of end-to-end, integrated Retail and Supply Chain Planning and Execution solutions. With an integrated solution offering that spans the entire supply chain from materials to the consumer, JDA leverages the powerful heritage and knowledge capital of acquired market leaders including RedPrairie®, i2 Technologies®, Manugistics®, E3®, Intactix® and Arthur®.

JDA solutions are used by:

81 of the global  STORES  Top 100 Retailers

79 of the global Consumer Goods Registry Top 100

20 of the Gartner Supply Chain Top 25

Role Summary:

 Position involves a role that is responsible for implementation of JDA Transportation Management. These include independently handling the implementation and provide solution to technical/functional issues.


  • It is preferable if the candidate has previous experience of working in any of the cloud technologies and should be familiar with the basic network terminologies.
  • Should have experience in reviewing the integration design and suggest best practices.
  • Should work as a liaison between Consulting, Support and Cloud Services to ensure smooth and efficient implementation and integration between technical and functional system requirements during on-boarding of new customers or during upgrades or patch updates
  • Candidate should be able to review an existing application set up and perform an assessment for suitability to upgrade.
  • Should have strong analytical skills and problem solving skills. Knowledge of any defect management tool will be an added advantage.
  • It will be an added advantage to have a candidate with knowledge of incident, problem and change management process.
  • Responsible for incident resolution for specific set of customers within the specified POD / Product / Project
  • Adheres to priority based management based on impact + urgency
  • Drive Service Improvement Plans and ensuring the Incident Management process is performed as designed

General Skills and Requirements (all levels):

  • Educational Qualifications

Ø Bachelor’s Degree in Engineering or Masters degree in Computer Applications or other equivalent technical field.

  • Communication

Ø Associate has good English language Skills both verbal and written

Ø Associate has expert customer service/phones skills - Being able to walk associates through advanced tasks over the phone and dealing with difficult customers

Ø Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external personnel with emphasis on follow-through and reporting.

Ø Must have excellent organization and technical documentation skills.

  • Work Experience

Ø 5-8 years’ work experience

Ø Proficient in Oracle SQL, PL/SQL, Shell scripting

Ø Nice to have – Proficiency in Windows/Unix commands and troubleshooting skills

Ø ABPP custom development experience will be an added advantage.

JDA offers:

Ø Highly professional environment of top international industry experts

Ø Excellent development abilities and further growth potential

Ø Clear independence and empowerment

Ø Permanent job contract

Ø Highly competitive salary and benefits package