Trabajo de Support Engineer ITIS Telephony Junior Telecom Polycom en Softtek, Aguascalientes - México

Support Engineer ITIS Telephony Junior Telecom Polycom

Experience managing and supporting Polycom devices with Avaya systems
Experience supporting SIP enviroments
Experience dealing with cloud based service providers

Technical Skills:
Avaya, Cisco or equivalent certification in converged networks
Strong Skills on Polycom Systems /Devices
Strong troublsshooting skills on Session Initiation Protocol (SIP) (troubleshooting and configuration)
Hand-on experience and troubleshooting on Skinny, H323, ISDN. MGCP protocols, Cisco RTMR tool
Strong experience in VoIP and TDM Technologies in general, including but not limited to troubleshooting
Experience working and interacting with Telco companies on multicultural environments
Desired experience with multiplatform environments (Cisco, Avaya, etc...)
Familar with the ITIL framework

Soft Skills:
Excellent communication skills
Metrics driven
Availability to be on oncall rotation