Trabajo de Sw Supp Eng (DevOps) en AMDOCS, Jalisco - México

Sw Supp Eng (DevOps)

In one sentence

Responsible for providing best-in-class technical support to a global customer base.

Maintains ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction

What will your job look like?

  • You will provides engineering expertise to troubleshoot, modify and engineer software solutions and configurations to ensure the product/solution performs within optimal design specifications
  • You will Investigate, debugs and reproduces issues, provides fixes and workarounds and verifies changes to ensure continued operability of the software solution
  • You will demonstrate continuous improvements and increased efficiency to the software or business processes by utilizing Software Engineering tools, innovative techniques and the reuse of existing solutions.
  • You will contribute to meeting the SLAs and KPIs as applicable for the account and unit - for example, responsiveness, resolution, software quality SLAs, etc
  • You will communicate with internal/external customers to enhance the understanding of customer problems, and verifies that an appropriate resolution has been applied.

All you need is...

  • Bachelor’s degree in Science/IT/Computers or equivalents
  • 2 years of experience providing support with Java
  • SQL/PLSQL/Weblogic.
  • Fluent English (written and spoken)
  • Amdocs Product knowledge preferred – ARM/ODO/SOM10/ANN/Report.
  • Self motivated, Independent and quick learner.