In one sentence
for providing best-in-class technical support to a global customer base.
ownership for the resolution of complex technical problems, including
debugging, simulations, locating bugs, tool and script development for problem
diagnosis, troubleshooting and reproduction
What will your job look like?
- You will provides engineering
expertise to troubleshoot, modify and engineer software solutions and
configurations to ensure the product/solution performs within optimal
- You will Investigate, debugs
and reproduces issues, provides fixes and workarounds and verifies changes
to ensure continued operability of the software solution
- You will demonstrate
continuous improvements and increased efficiency to the software or
business processes by utilizing Software Engineering tools, innovative
techniques and the reuse of existing solutions.
- You will contribute to
meeting the SLAs and KPIs as applicable for the account and unit - for
example, responsiveness, resolution, software quality SLAs, etc
- You will communicate with
internal/external customers to enhance the understanding of customer
problems, and verifies that an appropriate resolution has been applied.
All you need is...
- Bachelor’s degree in
Science/IT/Computers or equivalents
- 2 years of experience
providing support with Java
- Fluent English (written and
- Amdocs Product knowledge
preferred – ARM/ODO/SOM10/ANN/Report.
- Self motivated, Independent
and quick learner.