Trabajo de Tech Support en CodersLink, Jalisco - México

Tech Support

  • Sueldo (MXN)

    $ 25,000 a 30,000

  • Lugar

    Zapopan, Jalisco

  • Tipo de puesto

    Empleado de tiempo completo

Job Information:
Job Role Technical Support
Job Role Experience (in years)  3 years
Descripción del empleo:
  • We are seeking a Tech support employee who is customer-focused, motivated to learn, and is currently (or willing to be) trained in billing, technical, and customer-oriented practices and skills.
  • The ideal candidate will have prior experience in some form of customer support preferably
  • some technical abilities – and be able to explain issues to customers and colleagues in English, with an empathetic
  • approach. The ideal candidate will be self-motivating, have a desire to improve beyond the status-quo, and does not have
  • any aversions to working as a team.

  • Excellent interpersonal/communication skills, both written and verbal (we test for this before committing to employment)
  • An ability to extend understanding and patience in stressful situations
  • The ability to maintain a healthy and distraction-free work environment
  • Attention to what is happening around you, aware and respectful of fellow employees if working in same location
  • Consistency with regards to organization, time management, attention to detail, and commitment
  • The ability to work both independently and as part of a team
  • The ability to adapt to change and properly resolve conflict
  • The wisdom to understand and take advantage of constructive criticism
  • The ability to prioritize tasks accurately, making decisions within established guidelines and policies
  • The ability to learn new skills in a timely manner without sacrificing existing responsibilities
  • The ability to multi-task between Phone calls, chats, and support tickets.

Performance bonuses + medical insurance of high coverage