Trabajo de Technical Implementation Consultant en AIMS International, Jalisco - México

Technical Implementation Consultant

Technical Implementation Consultant The Role
Are you interested in a ground floor opportunity with a fast-paced, growing startup?
Do you like helping customers solve their most difficult customer-facing problems by leveraging your experience with business processes, technology, solutions and strong business acumen?

The team is looking for a highly motivated and entrepreneurial Technical Implementation Consultant to be part of our team. This is a customer-facing role that involves working with customers during the post-sales process to help them design and build their solution.  This is a hands-on technical role and requires deep understanding of CRM, databases and systems integration.

What You'll Do
  • Work with other members of the Customer Success team in capturing requirements defining the solution, solving technical challenges, importing data, building integrations and launching customers on the FreeAgent platform.
  • Migrate data from csv and other systems into FreeAgent CRM.  Must have hands-on experience with RDBMS (MS SQL, My SQL, Postgres, Oracle, etc.)
  • Strong understanding of SaaS and multi-tenant solutions
  • Strong understanding of API, web services, integration technologies and systems integration both real-time and batch
  • Lead technical discovery and solving sessions
  • Understand the customer’s business, work with other CS team members to design their requirements into a solution that is highly usable, easily adoptable and also with demonstrable value
  • Become an expert in the FreeAgent CRM platform
  • Coordinate with other Customer Success resources and product development to ensure the customer’s success and the product roadmap is aligned to customer needs
  • Work on multiple customers engagement concurrently
  • Create and constantly improve project deliverables and best practices
  • Must be passionate about customers
  • Must have an excellent understanding of data, databases, APIs/web services
  • Must have hands-on technical experience in database design, SQL, development
  • Must have a strong understanding of software implementations, from beginning to end
  • Must have demonstrated success in implementing enterprise CRM solutions
  • Must have intellectual curiosity and a creative thinker
  • Must have experience working with customer leadership and stakeholders and be perceived as an expert in the area you represent
  • Must be able to take complex customer and product concepts and articulate them to diverse audiences
  • Strong experience with systems integration through API, web services or middleware
  • Strong presentation and solving skills
  • Strong understanding and hands-on experience with RDBMs, development and systems integration
  • Strong understanding of CRM standard processes - marketing, sales, support
  • Experience with SLDC, experience in Agile development
  • 4+ years of experience consulting in CRM
  • Able to travel approximately 20-40%
  • Bachelor's Degree with a technical emphasis required