Trabajo de Embedded Support Engineer en CodersLink, Jalisco - México
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Embedded Support Engineer

  • Sueldo (MXN)

    No especificado

  • Lugar:

    Guadalajara, Jalisco

  • Tipo de puesto

    Empleado de tiempo completo

  • Nivel de Inglés

    Nivel Avanzado

Job information

Job Role: Technical Support 

Level Mid

Job Role Experience (in years) 3+

 

Requirements

 

  • 3-5 years experience in a customer-facing technical support position 

  • 2-3 years of experience working with engineering on the resolution of issues

  • Minimum 3 years experience using Zendesk or equivalent issue management system

  • 2 years of experience contributing to knowledge base content

  • Git or other version control systems experience

  • Troubleshooting different communication protocols (TCP, UDP), WebSockets, REST APIs

  • Experience with mobile networking technologies (2G,3G, LTE, CAT M1, NB-IoT)

  • Graduated with a technical degree

  • Experience troubleshooting embedded or hardware-related issues  

  • Experienced with microcontroller based applications and wireless technologies

  • Awareness of at least one scripting language (Node.js, Ruby/Rails, Python, Bash, etc.)

  • IoT experience, working with APIs and software development is a plus

  • Excellent English is written and verbal communication skills

  • Strong empathy for people facing technical challenges

  • Professional, personable, conscientious

 

Benefits:

  • Site Guadalajara

  • Salary to be negotiated. 

  • Good team

  • Permanent

  • Benefits of law + additionals.