SENIOR DIGITAL IMPLEMENTATION MANAGER (MAJOR)

ROLE PURPOSE


  • Accountability for all working directly with the Digital/Direct teams in a market/group of markets to provide ongoing (release agnostic) engagement and support in order to rollout and subsequently enable new digital features on strategic platforms e.g. Global Service Platform (including Security as a Service) and Mobile Service Platform. The roleholder will directly contribute towards a proportion of global digital investment

  • The Senior Digital Implementation Manager will work alongside the market to lead and support all local business activity from initial engagement and kick off workshop for onboarding onto platforms through to supporting benefits realisation (activity may be referred elsewhere as ‘Change and Implementation’). The scope of the role includes consultancy support for all digital feature capabilities (including regular reviews of the Business Services Catalogue), embedding of the new digital operating model and post implementation commercialisation support.

  • The roleholder will work alongside Senior Digital Release Managers on a per release basis to ensure that all business tasks including feature activation, operational impact assessment, internal and external comms, local copy review, training, business readiness, migration and implementation are completed to plan for that release.


  • KNOWLEDGE & EXPERIENCE


    • Graduate

    • Experience of working directly with individual markets or a region to support local business activity needed for delivery of digital change.

    • Excellent negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities and the ability to lead and influence.

    • Strong planning and governance skills

    • Subject Matter Expertise of online and mobile channels, including technical, market place and customer considerations.

    • Subject Matter Expertise in either internal/external communications, operational impact assessment and training or migration and implementation planning.

    • Strong commercial focus, ability to balance risks vs. rewards and maximize cost effectiveness and profitability for the business.

    • Highly developed communication skills, both written and verbal, to explain complex or technical issues

    • Pragmatic decision making skills, with the ability to make clear judgments based on data and understand the implications.

    • Good understanding of project methodology, frameworks and best practice


WHAT WILL WE OFFER YOU?


  • Social benefits superior to those obligatory by law.

  • You will participate in digital projects in which you will be able to prove all your knowledge and experience.

  • The job is from 9:00 am to 6:00 pm