Accountable for playing a leading role in UX and / or visual design activity to create ‘Best In Class’ experiences for the Public Websites, Internet Banking, Sharedealing and Mobile (including future channels/devices).
Undertake all aspects of design activity from concept to customer testing to produce deliverables (including initial sketches, wireframes, clickable prototypes).
Operate as required across both the manufacture and deployment environment supporting convergence and reuse across Americas markets.
Undertake lead UX role on medium/large projects and supervise UX designers input.
Support the multichannel strategy and agent channel where the proposition is internet-based and business requirements state this.
Support the professional skills development across the discipline, and the wider team development.
Design graduate (though graduates from other disciplines considered with experience)
Extensive experience of User Centered Design methodology and its practical implementation
Experience of technical coaching, motivating and inspiring others to excel
Experience of interaction and visual design with a strong understanding of user centered design
Expert in “best practice when designing for the web”
Skilled in the use of prototyping tools, flash and rich media
Subject Matter Expertise of channel, including technical, commercial, market place and customer considerations.
Accomplished in the development of mobile applications and/or web optimization for mobile devices
Innovative – the ability to approach things differently or do different things to deliver goals
Highly developed communication skills, both written and verbal, to explain complex or technical issues
Experience of working with and managing agencies particularly usability testing
High levels of resilience and self-motivation
Good relationship management skills to satisfy a wider range of internal and external customers with conflicting priorities
People experience in customer focused organizations.
Strong people leadership experience including performance management, team development and a track record in motivating and inspiring others to excel.
WHAT WILL WE OFFER YOU?
Social benefits superior to those obligatory by law.
You will participate in digital projects in which you will be able to prove all your knowledge and experience.