Tipo de puesto
Empleado de tiempo completo
$ 25,000 a 30,000
Our company culture is well aligned to the Silicon Valley's values, which means that we treat our employees very well. In fact, we want our employees to make a career with us and will do our best to help them grow within our organization. A very generous package awaits the best candidates.
Knowledge, Skills, and Experience Needed for the Job
Serve as liaisons between clients and the internal support team
Provide outbound support (call clients when the tech team issues system alerts (servers down for instance), regularly update clients on open support tickets.
Provide inbound support (receive emails/calls from clients and triaging technical support inquiries)
Help organize technical support information (use of Zendesk, suggest ways to improve the overall process, help build and maintain a library of support documentation).
Contribute to public content like samples, documentation, tweets, articles, etc
Previous experience required: technical support specialists with proven experience (3+ years) in supporting software products and dealing with software developers and product teams.
Experience in working with technical teams.
Excellent English oral and written skills
Ability to listen and to communicate
Problem solving skills
Attention to detail
About the client:
We have been tasked by Samsung Electronics to build a customer support platform for SmartThings, their strategic IoT platform. As a customer specialist you will interact with their users, who are third party developers integrating their solution with SmartThings. As a result, you will need to understand software development, preferably the Java language.
The tech Support engineer will integrate a major project for our client Samsung and participate to the QA process of a major backbone application (wearable computers). We expect the candidate to grow with our company, and to stay with us for the long run.