JR Developer

Blue Trail Software Holding, Inc.

Más información

About us:


Our company culture is well aligned to the Silicon Valley's values, which means that we treat our employees very well. In fact, we want our employees to make a career with us and will do our best to help them grow within our organization. A very generous package awaits the best candidates. 


Knowledge, Skills, and Experience Needed for the Job


Responsibilities:


  • Serve as liaisons between clients and the internal support team

  • Provide outbound support (call clients when the tech team issues system alerts (servers down for instance), regularly update clients on open support tickets.

  • Provide inbound support (receive emails/calls from clients and triaging technical support inquiries)

  • Help organize technical support information (use of Zendesk, suggest ways to improve the overall process, help build and maintain a library of support documentation).

  • Contribute to public content like samples, documentation, tweets, articles, etc


Minimum Qualifications:


  • Previous experience in Development in at least one of the following languages: NodeJS, Java, JavaScript. (1+ years)

  • Previous experience required: technical support specialists with proven experience (3+ years) in supporting software products and dealing with software developers and product teams.

  • Experience in working with technical teams.

  • Excellent English oral and written skills

  • Ability to listen and to communicate

  • Problem solving skills

  • Attention to detail

  • Team player


Nice-to-have:


  • Agile Experience

  • Productivity tools


About the client:


We have been tasked by Samsung Electronics to build a customer support platform for SmartThings, their strategic IoT platform. As a customer specialist you will interact with their users, who are third party developers integrating their solution with SmartThings. As a result, you will need to understand software development, preferably the Java language.

The tech Support engineer will integrate a major project for our client Samsung and participate to the QA process of a major backbone application (wearable computers). We expect the candidate to grow with our company, and to stay with us for the long run.